Support
FAQs
Ordering, uploads, delivery, finishes, and account help in one place.
Ordering and accounts.
- Create an account if you want to save projects or uploaded images for later.
- You can upload from desktop or mobile and preview before checkout.
- If you need help choosing a product or size, contact a store and we’ll advise.
Uploads and file types.
- JPEG, PNG, TIFF and HEIC are suitable for most orders.
- Large uploads are usually best if you want maximum print quality.
- RAW files should be converted before online upload, though in-store support may vary.
Paper and finish options.
- Photo prints are available in glossy or lustre.
- Some products offer optional borders or different presentation styles.
- If you are unsure which finish to choose, we can recommend one based on framing and room lighting.